By: Eugene F. Ferraro, CPP, SPHR
There are few skills more important to the modern fact finder than the ability to obtain information through effective interviewing. While most interviewing books are intended for law enforcement, they often present harsh and accusatory techniques that can be counterproductive in private sector investigations.
Investigative Interviewing: Psychology, Method, Practice covers modern techniques for private sector investigative interviews. It outlines a highly structured and process-driven technique that takes a non-accusatory approach, uses no intimidation or coercion, and has been proven to achieve admission rates above 90 percent. The time-tested methodology is easy to learn and replicate and will help you to significantly diminish the likelihood of false confessions.
- Illustrates the process of investigation
- Identifies the differences between the public and private sectors
- Reviews the fundamentals of interviewing
- Covers the investigative method
- Explains how to overcome objections
- Considers legal challenges and litigation avoidance